Implementation Specialist (USA-based)

Implementation Specialist (USA-based)

Website Olyslager

Are you ready to become our new Implementation Specialist? (USA-based)

As an Implementation Specialist, you support our clients in maximizing the use of our software. You analyse their needs and ensure our products perfectly align with their requirements. During the implementation phase, you guide clients, solve problems, and optimize their use of our software. You work closely with Sales and IT to ensure seamless software operation in the client’s environment.

Your core tasks?

  • Analysing customer needs and ensuring that our software solutions align perfectly with them. You support our customers in integrating their products with our software. In doing so, you are responsible for all customer contact and communication, and play a crucial role in ensuring customer satisfaction.
  • Leading clients through the entire implementation process, from initial setup to optimizing usage. You support updates and provide training to fully equip clients in using our software.
  • Assisting in enhancing the client’s webpage and advising on opportunities that Olyslager offers to increase client success.
  • Working closely with Sales and IT to continuously improve our software development and services.

What awaits you?

In this challenging international consultancy role, you will deploy our software and smart data solutions for leading companies in the sector. With our solutions, we aim to enhance customer satisfaction, improve sales results, and reduce costs, while we take away risks for our clients. We hold a unique and crucial position with several of these major international players. With a strategic foothold in several major international markets, we are now focusing on expanding our presence among American customers. This expansion is why we are specifically looking for a candidate based in the USA.

Your challenge? You always seek new ways to optimally support our clients. Fortunately, you’re not alone; you are part of our enthusiastic and committed Projects team, reporting to the Team Lead Projects. Additionally, you will join two colleagues who are also based in America, providing a local support network.

While we usually meet our customers digitally, you might also make personal visits in the future to provide onsite support and service.

Who are you?

You are a proactive professional ready to take a new step in your career. You have the drive to embrace new challenges and fully apply your skills in implementing and optimizing our advanced software solutions.

Additionally, you have:

  • Bachelor level of education or equivalent due to working experience.
  • You are driven and proactive.
  • You know how to offer valuable solutions to clients.
  • Willingness to travel to our clients in the future.
  • The ability to recognize client needs and respond with appropriate solutions.
  • Fluent in English. Additional languages are a plus.
  • Residing in America, with occasional trips to the Netherlands.
  • Quickly able to learn new technologies and processes and adapt to changing client needs.
  • Skilled in managing expectations and maintaining relationships with all stakeholders.

Who are we?

For 74 years, Olyslager has been the world’s leading provider of lubricant data for the lubricant industry. Our services are designed to bridge the gap between our clients’ products and their target audiences by simply answering the question: “Which lubricant does my vehicle need?” Our comprehensive database, which sources information directly from over 2700 OEMs, ensures the accuracy and authenticity of our data. Almost all companies within the lubricant industry rely on our products and services.

At Olyslager, honesty, trust, transparency, and flexibility are our core values. We have a team of over 40 enthusiastic and passionate colleagues from around the world, each bringing their unique expertise to the table every day. This diversity allows us to continually enhance our collective strength, offer solutions that truly add value, deliver on our promises, and maintain open communication with our clients.

We believe that people make the difference, which is why we focus on fostering long-term relationships not only with our customers but also with our employees. This approach enables our international team to translate their years of experience into high-quality service.

Headquartered in the Netherlands, Olyslager has a robust global presence with colleagues located across the globe. As we aim to expand further into the American market, we are actively seeking to strengthen our USA-based team. If you are based in the USA and are passionate about making a significant impact in a well-established yet dynamically growing international company, Olyslager offers the perfect opportunity.

Are you interested?

If this opportunity aligns with your interests and career aspirations, or if you’d like to learn more, please do not hesitate to get in touch with us. We look forward to hearing from you!

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